Complaints Handling & Dispute Resolution Policy
Rethink Australia Foundation Ltd values constructive accountability, community feedback, and transparent dispute resolution across all partner campuses, sponsorship agreements, and operational networks.
Commitment to Transparent Governance
Rethink Australia Foundation Ltd operates under structured dispute resolution procedures aligned with Australian Charities and Not-for-profits Commission (ACNC) guidelines. We take all operational, financial, and child safeguarding feedback seriously.
1. Submitting Formal Feedback or a Complaint
To lodge formal feedback, raise an operational concern, or submit a complaint, please email our team at [email protected] with the subject line: “Formal Feedback / Complaint”. Please provide a clear description of the matter, the school campus or region involved, and your preferred contact details.
2. Assessment & Governance Review
All logged correspondence is reviewed by our management team. If a complaint raises legal, financial, privacy, or child-safety implications, it is immediately escalated to the Company Secretary and Board of Directors for independent review.
3. Acknowledgment & Resolution Standards
We acknowledge all formal written complaints within 3 business days. Following assessment, our governance team will provide a formal written determination and outline any corrective actions taken within 15 business days.
Governance & Resolution Inquiries
If you have urgent governance questions regarding campus agreements, statutory compliance, or safety protocols, please contact our Governance team directly.